Zayera Khan

Personal Homepage
http://www.linkedin.com/zayera
Employer
Orange Switzerland (http://www.orange.ch)
Email

Zayera is an expert in usability, interface design, design strategy, and customer experience. She has helped organizations in the telecommunications, CPG, and utilities sectors transform their Web sites by creating a future vision for their online presence and providing cross-industry views of online best practices. Zayera has published and written on Customer Experience and Usability themes at Forrester Research. Her work experience includes working as customer cxperience Analyst at Forrester Reasearch, usability consultant and interaction designer for Swisscom Fixnet, Cambridge Technology Partners, and Unamite. Zayera has interaction design and usability experience in the areas of the Web, IPTV, and mobile interfaces. She has also conducted research in the fields of eLearning and human-robot interaction. Zayera has a master's in interaction design from Malmo University, Sweden, and a bachelor's degree in cognitive science from the University of Skovde, Sweden.

Publication Statistics

Publication period start
1997
Publication period end
2003
Number of co-authors
1

Co-authors
Number of publications with favourite co-authors

Productive Colleagues
Most productive colleagues in number of publications

Publications

Khan, Zayera, Schar, Sissel Guttormsen (2003): Learning Objects: the question of \"to be or not to be\"?. In: Proceedings of IFIP INTERACT03: Human-Computer Interaction , 2003, Zurich, Switzerland. pp. 439.

Khan, Zayera (1997). Attitudes towards intelligent service robots. IPLAB, KTH http://iplab.nada.kth.se/personView.jsp?userName=zayera

Khan, Zayera (2007). The VoIP Customer Experience: Work In Progress. Retrieved 0000-00-00 00:00:00 from http://www.forrester.com/Research/Document/Excerpt/0,7211,41315,00.html

Khan, Zayera (2007). European Mobile Operators\' Cross-Channel Experience, 2007. Retrieved 0000-00-00 00:00:00 from http://www.forrester.com/Research/Document/Excerpt/0,7211,42302,00.html

Khan, Zayera (2007). Young Consumers Don\'t Just Wanna Have Fun Online. Retrieved 0000-00-00 00:00:00 from http://www.forrester.com/Research/Document/Excerpt/0,7211,41399,00.html

Khan, Zayera (2006). Do You \"Remember Me\"?. Retrieved 0000-00-00 00:00:00 from http://www.forrester.com/Research/Document/Excerpt/0,7211,40658,00.html