Theodor D. Sterling
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Sterling, Theodor D. (1982): Unionization of Professionals in Data Processing: An Assessment of Recent Trends. In Communications of the ACM, 25 (11) pp. 807-816.
Sterling, Theodor D. (1979): Consumer Difficulties With Computerized Transactions: An Empirical Investigation. In Communications of the ACM, 22 (5) pp. 283-289.
Sterling, Theodor D. (1974): Guidelines for Humanizing Computerized Information Systems: A Report from Stanley House. In Communications of the ACM, 17 (11) pp. 609-613.
Sterling, Theodor D., Lichstein, M., Scarpino, F., Stuebing, D. (1964): Professional computer work for the blind. In Communications of the ACM, 7 (4) pp. 228-230. http://doi.acm.org/10.1145/364005.364054