Sonja Grabner-Kräuter

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Grabner-Kräuter, Sonja, Kaluscha, Ewald A. (2008): Consumer trust in electronic commerce: conceptualization and classification of trust building measures. In: "Trust and New Technologies" Edward Elgar Publishing, Inc .

Grabner-Kräuter, Sonja, Kaluscha, Ewald A., Fladnitzer, Marliese (2006): Perspectives of online trust and similar constructs: a conceptual clarification. In: Fox, Mark S., Spencer, Bruce (eds.) Proceedings of the 8th International Conference on Electronic Commerce - ICEC 2006 , 2006, Fredericton, New Brunswick, Canada. pp. 235-243.

Grabner-Kräuter, Sonja, Moedritscher, Gernot, Waiguny, Martin, Mussnig, Werner (2007): Performance Monitoring of CRM Initiatives. In: HICSS 2007 - 40th Hawaii International International Conference on Systems Science 3-6 January, 2007, Waikoloa, Big Island, HI, USA. pp. 150.