Sidney E. Harris
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Harris, Sidney E., Brightman, Harvey J. (1985): Design Implications of a Task-Driven Approach to Unstructured Cognitive Tasks in Office Wo. In ACM Transactions on Information Systems, 3 (3) pp. 292-306.
Harris, Sidney E., Brightman, Harvey J. (1984): Determining Computer Support Requirements: Implications for Design. In: Ellis, Clarence (eds.) Proceedings of the Second ACM-SIGOA Conference on Office Information Systems 1984 June 25-27, 1984, Toronto, Canada. pp. 59-79.