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Sandro Spano

Content Designer at Telstra

Melbourne VIC Australia

Distinctions

Publications

Publication period start: 2022
Number of co-authors: 0

Publications

Positive Friction: How You Can Use It to Create Better Experiences. Sometimes, a good user experience is one that includes some friction. Here, we look at the case for positive friction: purposely including obstacles in the user’s journey for the users’ benefit.