Sandro Spano
Content Designer at Telstra
Melbourne
VIC
Australia
Distinctions
Publications
Publication period start: 2022
Number of co-authors: 0
Publications
Positive Friction: How You Can Use It to Create Better Experiences. Sometimes, a good user experience is one that includes some friction. Here, we look at the case for positive friction: purposely including obstacles in the user’s journey for the users’ benefit.