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Hellman, Riitta (1992): Combining CSCW and User Support Techniques to Design Collaborative User Interfaces. In Interacting with Computers, 4 (1) pp. 41-67.
Hellman, Riitta (1990): User Support: Illustrating Computer Use in Collaborative Work Contexts. In: Halasz, Frank (eds.) Proceedings of the 1990 ACM conference on Computer-supported cooperative work October 07 - 10, 1990, Los Angeles, California, United States. pp. 255-267.
Hellman, Riitta (1989): User Support: Revealing Structure Instead of Surface. In Behaviour and Information Technology, 8 (6) pp. 417-435.