Richard R. Batsell
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Lane, David M., Napier, H. Albert, Batsell, Richard R., Naman, John L. (1993): Predicting the Skilled Use of Hierarchical Menus With the Keystroke-Level Model. In Human-Computer Interaction, 8 (2) pp. 185-192.
Napier, H. Albert, Lane, David M., Batsell, Richard R., Guadango, Norman S. (1989): Impact of a Restricted Natural Language Interface on Ease of Learning and Productivity. In Communications of the ACM, 32 (10) pp. 1190-1198.