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Richard Mander grew up in New Zealand and now lives and works in the USA. He obtained a Ph.D. in educational psychology from Stanford University. At Stanford he studied how people learn in their daily lives - this had application to how people learn to use new technologies. He then worked for seven years at Apple in California developing future technologies and products. The next six years were with Zanzara, helping companies make new technology products easy-to-use. In 2004 Richard was awarded the World Class New Zealander Award for helping New Zealand companies design more customer centric products. In 2004 he returned to New Zealand as Chief Technology Officer for Navman, a designer and manufacturer of car and boat GPS products. In 2006 he became CEO at HumanWare, a company which designs and manufactures information access devices for blind, low vision, and learning disabled people. He was awarded the Company Leader of the Year award in 2007 for his work at HumanWare. In 2008 he returned to the USA as CEO of BigScreenLive, a Seattle based company developing a software-as-a-service platform to make the internet more accessible for seniors and others. Richard is an advocate of customer-centered product design and is passionate about making technology work ‘for the rest of us'. He continues to consult with companies seeking help with design research, advanced UX architecture, or help injecting design into their R&D process through his consulting company Zanzara.
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Mander, Richard (2005): User centered design - what exactly is it?. In ProDesign, 72 (0) pp. 52-55.
Mander, Richard, Wilton, Keri, Townsend, Michael, Thomson, Phil (1995): Personal computers and process writing: a written language intervention for deaf children. In British Journal of Educational Psychology, 65 (0) pp. 441-453.
Maulsby, David, Greenberg, Saul, Mander, Richard (1993): Prototyping an Intelligent Agent through Wizard of Oz. In: Ashlund, Stacey, Mullet, Kevin, Henderson, Austin, Hollnagel, Erik, White, Ted (eds.) Proceedings of the ACM CHI 93 Human Factors in Computing Systems Conference April 24-29, 1993, Amsterdam, The Netherlands. pp. 277-284. http://www.acm.org/pubs/articles/proceedings/chi/169059/p277-maulsby/p277-maulsby.pdf
Rose, David E., Mander, Richard, Oren, Tim, Ponceleon, Dulce B., Salomon, Gitta, Wong, Yin Yin (1993): Content Awareness in a File System Interface: Implementing the \'Pile\' Metaphor for Organ. In: Proceedings of the Sixteenth Annual International ACM SIGIR Conference on Research and Development in Information Retrieval , 1993, . pp. 260-269. http://www.acm.org/pubs/articles/proceedings/ir/160688/p260-rose/p260-rose.pdf
Degen, Leo, Mander, Richard, Salomon, Gitta (1992): Working with Audio: Integrating Personal Tape Recorders and Desktop Computers. In: Bauersfeld, Penny, Bennett, John, Lynch, Gene (eds.) Proceedings of the ACM CHI 92 Human Factors in Computing Systems Conference June 3-7, 1992, Monterey, California. pp. 413-418. http://www.acm.org/pubs/articles/proceedings/chi/142750/p413-degen/p413-degen.pdf
Mander, Richard, Salomon, Gitta, Wong, Yin Yin (1992): A 'Pile' Metaphor for Supporting Casual Organization of Information. In: Bauersfeld, Penny, Bennett, John, Lynch, Gene (eds.) Proceedings of the ACM CHI 92 Human Factors in Computing Systems Conference June 3-7, 1992, Monterey, California. pp. 627-634. http://www.acm.org/pubs/articles/proceedings/chi/142750/p627-mander/p627-mander.pdf
Baecker, Ronald M., Small, Ian, Mander, Richard (1991): Bringing Icons to Life. In: Robertson, Scott P., Olson, Gary M., Olson, Judith S. (eds.) Proceedings of the ACM CHI 91 Human Factors in Computing Systems Conference April 28 - June 5, 1991, New Orleans, Louisiana. pp. 1-6. http://www.acm.org/pubs/articles/proceedings/chi/108844/p1-baecker/p1-baecker.pdf