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Tielsch, Rainer (1999): Call center - interface between companies\' practice and the competence network of safety . In: Bullinger, Hans-Jorg, Ziegler, Jürgen (eds.) HCI International 1999 - Proceedings of the 8th International Conference on Human-Computer Interaction - Volume 2 August 22-26, 1999, Munich, Germany. pp. 1332-1336.