Author: Nelson Massad

Nelson Massad

Nelson Massad

Publications

Publication period start: 2008
Publication period end: 2008
Number of co-authors: 1

Co-authors

Number of publications with favourite co-authors
John C. Beachboard
1

Productive Colleagues

Most productive colleagues in number of publications
John C. Beachboard
5

Publications

Massad, Nelson, Beachboard, John C. (2008): A Taxonomy of Service Failures in Electronic Retailing. In: HICSS 2008 - 41st Hawaii International International Conference on Systems Science 7-10 January, 2008, Waikoloa, Big Island, HI, USA. pp. 285. http://doi.ieeecomputersociety.org/10.1109/HICSS.2008.40