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Dow, Matthew, Ravesteijn, Pascal, Versendaal, Johan (2007): Assessing the Quality of Enterprise Services - A Model for Supporting Service Oriented Arc. In: Cordeiro, José, Filipe, Joaquim (eds.) ICEIS 2008 - Proceedings of the Tenth International Conference on Enterprise Information Systems Volume 1 June 12-16, 2007, Barcelona, Spain. pp. 50-57.