Mary Beth Raven

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Raven, Mary Beth, Flanders, Alicia (1996): Using Contextual Inquiry to Learn About Your Audiences. In ACM SIGDOC *Journal of Computer Documentation, 20 (1) pp. 1-13.

Comstock, Elizabeth M., Raven, Mary Beth, Branco, Sheri F., Cooper, Michelle L., Maurer, Deborah E. (2009): Open by design: how IBM partnered with the user community in the redesign of lotus notes. In: Proceedings of ACM CHI 2009 Conference on Human Factors in Computing Systems , 2009, . pp. 2931-2944.