Author: Mark Hurst
Founder of Creative Good, a New York-based customer experience consultancy with offices across the US Author of the Good Experience newsletter and blog:
Publications
Publication period start: 2004
Publications
Hurst, Mark (2004): E-mail and ease of use: a preferred method of mass communication with Internet users. In Interactions, 11 (2) pp. 55-56. https://dl.acm.org/doi/10.1145/971258.971276