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Love, Lorna, Johnson, Chris (1997): Using Diagrams to Support the Analysis of System 'Failure' and Operator 'Error'. In: Thimbleby, Harold, O'Conaill, Brid, Thomas, Peter J. (eds.) Proceedings of the Twelfth Conference of the British Computer Society Human Computer Interaction Specialist Group - People and Computers XII August, 1997, Bristol, England, UK. pp. 245-261.