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Qiu, Lingyun, Benbasat, Izak (2010): A study of demographic embodiments of product recommendation agents in electronic commerce. In International Journal of Human-Computer Studies, 68 (10) pp. 669-688. http://www.sciencedirect.com/science/article/B6WGR-506J3TK-1/2/c8413ffa20118ef5f9817b64f964c418
Qiu, Lingyun, Benbasat, Izak (2005): Online Consumer Trust and Live Help Interfaces: The Effects of Text-to-Speech Voice and Th. In International Journal of Human-Computer Interaction, 19 (1) pp. 75-94.