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Loewenstern, David, Shwartz, Larisa (2007): IT Service Management of Using Heterogeneous, Dynamically Alterable Configuration Item Lif. In: Cordeiro, José, Filipe, Joaquim (eds.) ICEIS 2008 - Proceedings of the Tenth International Conference on Enterprise Information Systems Volume 1 June 12-16, 2007, Barcelona, Spain. pp. 155-160.