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Kramer, Joseph, Noronha, Sunil, Vergo, John (2000): The human element: a user-centered design approach to personalization. In Communications of the ACM, 43 (8) pp. 44-48. http://doi.acm.org/10.1145/345124.345139
Dayton, Tom, Mcfarland, Al, Kramer, Joseph (1998): Bridging User Needs to OO GUI Prototype via Task Object Design. In: "User Interface Design: Bridging the Gap from Requirements to Design" CRC Press .