Ji-Ye Mao

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Mao, Ji-Ye, Vredenburg, Karel, Smith, Paul W., Carey, Tom (2005): The state of user-centered design practice. In Communications of the ACM, 48 (3) pp. 105-109. http://doi.acm.org/10.1145/1047671.1047677

Mao, Ji-Ye, Brown, Bradley R. (2005): The Effectiveness of Online Task Support vs. Instructor-Led Training. In JOEUC, 17 (3) pp. 27-46. http://www.igi-global.com/Bookstore/Article.aspx?TitleId=3801

Leung, Mike, Mao, Ji-Ye (2004): Proactive Task Support Enabled by a Neural Network: A Prototype for Telephone Triage. In International Journal of Human-Computer Interaction, 17 (3) pp. 309-332. http://www.leaonline.com/doi/abs/10.1207/s15327590ijhc1703_2

Mao, Ji-Ye, Leung, Y. W. (2003): Exploring the potential of unobtrusive proactive task support. In Interacting with Computers, 15 (2) pp. 265-288.

Vredenburg, Karel, Mao, Ji-Ye, Smith, Paul W., Carey, Tom (2002): A survey of user-centered design practice. In: Terveen, Loren (eds.) Proceedings of the ACM CHI 2002 Conference on Human Factors in Computing Systems Conference April 20-25, 2002, Minneapolis, Minnesota. pp. 471-478.

Mao, Ji-Ye, Benbasat, Izak (2001): The effects of contextualized access to knowledge on judgement. In International Journal of Human-Computer Studies, 55 (5) pp. 787-814.

Hung, Patrick C. K., Mao, Ji-Ye (2002): Modeling of E-negotiation Activities with Petri Nets. In: HICSS 2002 , 2002, . pp. 26. http://csdl.computer.org/comp/proceedings/hicss/2002/1435/01/14350026abs.htm

Mao, Ji-Ye, Dhaliwal, Jasbir Singh, Benbasat, Izak (1994): The Use of Hypertext to Provide Explanations in Knowledge-Based Systems: A Conceptual Mode. In: HICSS 1994 , 1994, . pp. 333-342.