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Maresh, Janet, Wastell, David (1990): Process Modelling and CSCW: An Application of IPSE Technology to Medical Office Work. In: Diaper, Dan, Gilmore, David J., Cockton, Gilbert, Shackel, Brian (eds.) INTERACT 90 - 3rd IFIP International Conference on Human-Computer Interaction August 27-31, 1990, Cambridge, UK. pp. 849-852.