James A. Redmond
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Miley, Mark, Redmond, James A., Moore, Colm (2007): Traditional Learning Vs. e-LEARNING - Some Results from Training Call Centre Personnel. In: Cordeiro, José, Filipe, Joaquim (eds.) ICEIS 2008 - Proceedings of the Tenth International Conference on Enterprise Information Systems Volume HCI June 12-16, 2007, Barcelona, Spain. pp. 299-307.