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Wu, Ing-Long, Hung, Ching-Yi (2007): A Process for Determining User Requirements in eCRM Development - A Strategic Aspect and E. In: Cordeiro, José, Filipe, Joaquim (eds.) ICEIS 2008 - Proceedings of the Tenth International Conference on Enterprise Information Systems Volume 1 June 12-16, 2007, Barcelona, Spain. pp. 5-12.
Wu, Ing-Long, Chen, Jian-Liang (2005): An extension of Trust and TAM model with TPB in the initial adoption of on-line tax: An em. In International Journal of Human-Computer Studies, 62 (6) pp. 784-808. http://dx.doi.org/10.1016/j.ijhcs.2005.03.003