Howard Kiewe

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Publication period start
2008
Publication period end
2008
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Publications

Kiewe, Howard (2008): How may I help you? An ethnographic view of contact-center HCI. In Journal of Usability Studies, 3 (2) pp. 74-89. http://www.upassoc.org/upa_publications/jus/2008february/JUS_kiewe_feb2008.pdf