Hong-Gee Chen

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Publication Statistics

Publication period start
2003
Publication period end
2003
Number of co-authors
3

Co-authors
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Productive Colleagues
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Publications

Jiang, James J., Klein, Gary, Tesch, Debbie B., Chen, Hong-Gee (2003): Closing the user and provider service quality gap. In Communications of the ACM, 46 (2) pp. 72-76. http://doi.acm.org/10.1145/606272.606276