Gisela M. von Dran

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Zhang, Ping, Dran, Gisela M. von (2002): User Expectations and Rankings of Quality Factors, in Different Web Site Domains. In International Journal of Electronic Commerce, 6 (2) pp. 9-33.

Zhang, Ping, Dran, Gisela M. von (2001): Expectations and Rankings of Website Quality Features: Results of Two Studies on User Perc. In: HICSS 2001 , 2001, .

Zhang, Ping, Dran, Gisela M. von (2000): Satisfiers and dissatisfiers: A two-factor model for website design and evaluation. In JASIST - Journal of the American Society for Information Science and Technology, 51 (14) pp. 1253-1268.

Zhang, Ping, Dran, Gisela M. von, Small, Ruth V., Barcellos, Silvia (2000): A Two-Factor Theory for Website Design. In: HICSS 2000 , 2000, .

Zhang, Ping, Small, Ruth V., Dran, Gisela M. von, Barcellos, Silvia (1999): Websites that Satisfy Users: A Theoretical Framework for Web User Interface Design and Eva. In: HICSS 1999 , 1999, .