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Symon, Gillian (1998): The Work of IT System Developers in Context: An Organizational Case Study. In Human-Computer Interaction, 13 (1) pp. 37-71.
Symon, Gillian, Fitter, Mike, Radstone, Clare, Kunkler, Ian, Hancock, Barry (1992): The Process of Deriving Requirements for a Hospital Information System. In Behaviour and Information Technology, 11 (3) pp. 131-140.