D. L. Heppe
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Heppe, D. L., Edmondson, William H., Spence, R. (1985): Helping Both the Novice and Advanced User in Menu-Driven Information Retrieval Systems. In: Johnson, Peter, Cook, Stephen (eds.) Proceedings of the Conference of the British Computer Society Human Computer Interaction Specialist Group - People and Computers I August 17-20, 1985, University of East Anglia. pp. 92-101.