Author: Chris Nodder

Chris Nodder is a User Experience Specialist with Nielsen Norman Group.

Before joining NN/g, Chris worked as a senior user researcher at Microsoft Corp. During his seven years at Microsoft, Chris worked on products as diverse as videoconferencing, programming tools for web developers, home networking, online communities, and delivering Internet content over cell phones. In 2004 he was responsible for the user experience for XP Service Pack 2, a major upgrade to Windows XP (described in the book "Security and Usability"). He has created personas, reality TV episodes, and even whole rooms ("usertoriums") as ways of getting developers to walk in their customers' shoes.

Prior to working at Microsoft, Chris held positions as a systems analyst, programmer and usability consultant at NatWest Bank in the UK where he was involved in the world's first TV banking trial and the first real-life application of smartcards for micropayments. His experiences managing the usability group at NatWest are captured in the book "The Politics of Usability."

Chris has a Master's degree in Human Computer Interaction from Guildhall University, London, and a Bachelor's degree in Psychology from the Polytechnic of East London. He has presented at and spoken on panels for conferences such as UPA, CHI, Group, CSCW and British HCI.

Chris' recent research focuses on the cues which help users decide to trust a website or company.