Brian R. Shelton
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Lupker, Stephen J., Fleet, Gregory J., Shelton, Brian R. (1988): Callers' Perceptions of Post-Dialling Delays: The Effects of a New Signalling Technology. In Behaviour and Information Technology, 7 (3) pp. 263-274.
Lupker, Stephen J., Fleet, Gregory J., Shelton, Brian R. (1987): Callers\' Perceptions of Post-Dialing Delays: The Effects of a New Signaling Technology. In: Proceedings of the Human Factors Society 31st Annual Meeting , 1987, . pp. 275-279.