Beryl Burns

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Publication Statistics

Publication period start
2007
Publication period end
2007
Number of co-authors
1

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Publications

Burns, Beryl, Light, Ben (2007): Users as Developers: A Field Study of Call Centre Knowledge Work. In JOEUC, 19 (4) pp. 42-56. http://www.igi-global.com/Bookstore/Article.aspx?TitleId=3832