Aylin Koca

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Koca, Aylin, Karapanos, Evangelos, Brombacher, Aarnout (2009): \'Broken Expectations\' from a global business perspective. In: Proceedings of ACM CHI 2009 Conference on Human Factors in Computing Systems , 2009, . pp. 4267-4272. http://doi.acm.org/10.1145/1520340.1520651

Koca, Aylin, Brombacher, Aarnout C. (2008): Extracting \"broken expectations\" from call center records: why and how. In: Proceedings of ACM CHI 2008 Conference on Human Factors in Computing Systems April 5-10, 2008, . pp. 2985-2990. http://doi.acm.org/10.1145/1358628.1358795

Koca, Aylin, Funk, Mathias, Karapanos, Evangelos, Rozinat, Anne, Gaarden, Nico van der (2008): Grasping product pragmatics: a case with internet on tv. In: Darnell, Michael J., Masthoff, Judith, Panabaker, Sheri, Sullivan, Marc, Lugmayr, Artur (eds.) UXTV 2008 - Proceeding of the 1st International Conference on Designing Interactive User Experiences for TV and Video October 22-24, 2008, Silicon Valley, California, USA. pp. 193-202. http://doi.acm.org/10.1145/1453805.1453842