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Masthoff, Judith, Gupta, Ashok (2002): Design and evaluation of just-in-time help in a multi-modal user interface. In: Gil, Yolanda, Leake, David (eds.) International Conference on Intelligent User Interfaces 2002 January 13-16, 2002, San Francisco, California, USA. pp. 204-205. http://doi.acm.org/10.1145/502716.502758
Taylor, Bronwen, Gupta, Ashok, Hefley, William, Gelderen, Tedde van (1998): HumanWare process improvement: Institutionalizing the principles of user centred design%J . In Human-Computer Interaction Conference on People and Computers XIII, 0 (0) pp. .