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Author: Andy Su

Publications

Publication period start: 2009
Number of co-authors: 1

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Phil Kortum
1

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Phil Kortum
1

Publications

Su, Andy, Kortum, Phil (2009): Ethnographic Study of On-Hold Caller Multitasking Behavior. In: Proceedings of the Human Factors and Ergonomics Society 53rd Annual Meeting , 2009, . pp. 1461-1465. https://www.ingentaconnect.com/content/hfes/hfproc/2009/00000053/00000018/art00062