A. Parasuraman

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Publication Statistics

Publication period start
2003
Publication period end
2005
Number of co-authors
3

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Publications

Brohman, M. Kathryn, Watson, Richard T., Piccoli, Gabriele, Parasuraman, A. (2005): NCSS Process Completeness: Construct Development and Preliminary Validation. In: HICSS 2005 - 38th Hawaii International Conference on System Sciences 3-6 January, 2005, Big Island, HI, USA. http://doi.ieeecomputersociety.org/10.1109/HICSS.2005.451

Brohman, M. Kathryn, Watson, Richard T., Piccoli, Gabriele, Parasuraman, A. (2003): Data completeness: a key to effective net-based customer service systems. In Communications of the ACM, 46 (6) pp. 47-51. http://doi.acm.org/10.1145/777313.777339