Author: A. Parasuraman

Publications

Co-authors

M. Kathryn Brohman

2

Richard T. Watson

2

Gabriele Piccoli

2

Productive Colleagues

Gabriele Piccoli

3

M. Kathryn Brohman

6

Richard T. Watson

19

Publications

Brohman, M. Kathryn, Watson, Richard T., Piccoli, Gabriele, Parasuraman, A. (2003): Data completeness: a key to effective net-based customer service systems. In Communications of the ACM, 46 (6) pp. 47-51. https://dl.acm.org/doi/10.1145/777313.777339

Brohman, M. Kathryn, Watson, Richard T., Piccoli, Gabriele, Parasuraman, A. (2005): NCSS Process Completeness: Construct Development and Preliminary Validation. In: HICSS 2005 - 38th Hawaii International Conference on System Sciences 3-6 January, 2005, Big Island, HI, USA. https://doi.ieeecomputersociety.org/10.1109/HICSS.2005.451