A. Capobianco

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Capobianco, A., Carbonell, Noelle (2003): Online help for the general public: specific design issues and recommendations. In Universal Access in the Information Society, 2 (3) pp. 265-279. http://www.springerlink.com/openurl.asp?genre=article&issn=1615-5289&volume=2&issue=3&spage=265

Capobianco, A., Carbonell, Noelle (2001): Contextual Online Help: Elicitation of Human Experts\' Strategies. In: Proceedings of the Ninth International Conference on Human-Computer Interaction , 2001, . pp. 824-828.

Capobianco, A. (2003): Experimental evaluation of the effectiveness of expert online help strategies. In: Stephanidis, Constantine (eds.) Proceedings of the Tenth International Conference on Human-Computer Interaction June 22-27, 2003, Crete, Greece. pp. 626-630.