Jul 29

There is an old English folk saying that goes, "If you can't stand the heat, get out of the kitchen." I have a different approach: Do something about the heat. The folk saying would have us accept the poor designs of the world. Why? After all, if people were responsible for the "heat" in the first place, then people should be able to do something about it. Is the kitchen too hot? Redesign it.

-- Don Norman

 
 

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Marc Steen

Picture of Marc Steen.

Marc Steen works as a senior scientist at research and innovation organization TNO in the Netherlands. He earned MSc, MTD and PhD degrees in Industrial Design Engineering at Delft University of Technology and has worked at Philips and KPN before joining TNO. His expertise is in human-centred design, co-design, open innovation and innovation management. His research interests include participation and cooperation, empowerment and agency, and ethics and reflexivity.

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Publications by Marc Steen (bibliography)

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2012

Steen, Marc (2012). Commentary on 'Disruptive Innovation' by Clayton M. Christensen

 
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Changes to this page (author)

13 Dec 2011: Modified
12 Dec 2011: Modified
05 Dec 2011: Modified
05 Dec 2011: Added
25 Aug 2009: Modified
25 Aug 2009: Modified
29 May 2009: Modified
22 Jun 2007: Added

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URL: http://www.interaction-design.org/references/authors/marc_steen.html
Jul 29

There is an old English folk saying that goes, "If you can't stand the heat, get out of the kitchen." I have a different approach: Do something about the heat. The folk saying would have us accept the poor designs of the world. Why? After all, if people were responsible for the "heat" in the first place, then people should be able to do something about it. Is the kitchen too hot? Redesign it.

-- Don Norman

 
 

Featured chapter

Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess

User Experience and Experience Design !

 
 

Our Latest Books

Kumar and Herger 2013: Gamification at Work: Designing Engaging Business Software...
by Janaki Mythily Kumar and Mario Herger

 
Start reading

Whitworth and Ahmad 2013: The Social Design of Technical Systems: Building technologies for communities...
by Brian Whitworth and Adnan Ahmad

 
Start reading

Soegaard and Dam 2013: The Encyclopedia of Human-Computer Interaction, 2nd Ed....
by Mads Soegaard and Rikke Friis Dam

 
Start reading
 
 

Help us help you!