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If a site is perfectly usable but it lacks an elegant and appropriate design style, it will fail.
-- Curt Cloninger, 2001
User error: replace user and press any key to continue.
-- Popular computer one-liner
It took me a few seconds to draw it, but it took me 34 years to learn how to draw it in a few seconds
-- Paula Scher
Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess
User Experience and Experience Design !