Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess
User Experience and Experience Design !
The Context of Use is the actual conditions under which a given artifact/software product is used, or will be used in a normal day to day working situation. It is important to carry out usability tests, prototyping sessions, meetings, user studies and other "user-dependant sessions" in the context of use to get as high ecological validity (see this) of your findings as possible.
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