Sue Bell’s Course Certificate: Journey Mapping
The Course Certificate below verifies that Sue Bell has completed the course Journey Mapping with a Top 10% Distinction.
The holder of this Course Certificate masters:
An understanding of the three most common types of journey maps and why they work so well.
An understanding of three common journey mapping processes.
How to gather data for journey mapping.
How to create a perspective grid to analyze gathered data.
How to create an experience map, customer journey map and service blueprint.
How to set up and run a journey mapping workshop.
About the Interaction Design Foundation
With 134,153 graduates, the Interaction Design Foundation is the biggest online design school globally. We were founded in 2002. Every member is awarded a Course Certificate (with its own unique permanent URL) once they complete a course with us.