Stephanie R.

Stephanie Rosenbaum

The Interaction Design Foundation
| Denmark

Description

Stephanie Rosenbaum is founder and president of Tec‑Ed, Inc., a 15-person consultancy specializing in usability research and information design. Now in its 41st year of business, Tec‑Ed maintains four offices: Ann Arbor, Michigan; Palo Alto, California; Rochester, New York; and Milwaukee, Wisconsin. Clients include Microsoft, Cisco Systems, Sun Microsystems, Yahoo!, eBay, Intuit, Xerox, and many smaller firms.


A member of Association for Computing Machinery Special Interst Group for Computer‑Human Interaction (ACM SIGCHI), the Human Factors and Ergonomics Society (HFES), and the Usability Professionals’ Association (UPA), as well as a Fellow and Exemplar of the Society for Technical Communication (STC), Ms. Rosenbaum is a past vice-chair of ACM SIGDOC and headed the STC’s Research Grants Committee for five years. Her research background includes anthropology studies at Columbia University and experimental psychology research for the University of California at Berkeley.


Book Publications


Ms. Rosenbaum’s publications include a chapter in John Carroll’s volume on Minimalism Beyond the Nurnberg Funnel, published by MIT Press, and a chapter on “Making Usability Research Usable” in Klaus Kaasgaard’s book on Software Design and Usability, published by the Copenhagen Business School Press. With Tec‑Ed principal Lori Anschuetz, she contributed the chapter on “Expanding Roles for Technical Communicators” in the 2002 book, Reshaping Technical Communication, published by Lawrence Erlbaum Associates. . With Chauncey Wilson, she contributed a chapter on “Categories of ROI and their Practival Implications” to the second edition of Cost Justifying Usability published in 2005 by Bias & Mayhew. She contributed an invited chapter on "The Future of Usability Evaluation" to a forthcoming volume on Maturing Usability published by Springer Human-Computer Interaction Series in 2007 from the European COST294-MAUSE usability research community.

For a list of Ms. Rosenbaum’s papers and conference publications, see the next pages.


Educational Background


The University of Michigan, A.B. from the Honors College

Major in mathematics and philosophy

University of California at Berkeley, M.A. in Philosophy

Thesis committee included John Searle (author of Speech Acts) and Lofteh Zadeh (fuzzy logic pioneer)


Awards and Honors


Institute of Electrical and Electronics Engineers (IEEE)



  • IEEE Third Millennium Medal (2000)

  • Goldsmith Award from Professional Communication Society for distinguished contributions to engineering communication (1998)

  • Schlesinger Award for distinguished service to the Professional Communication Society (1996)


Society for Technical Communication



  • Exemplar, in recognition of career-long contributions as a leader and mentor (2000)

  • Best of Show, Outstanding Journal Article Award, for “Documentation and Training Productivity Benchmarks” (1991, reprinted in 50th anniversary edition of Technical Communication, 2003)

  • Fellow, for leadership in combining the skills of business and technical communication (1988)

  • University of Washington

  •             “Mickey” award (2005)


Papers and Conference Presentations


2008


Rosenbaum, Stephanie and Judith Ramey. SIG on “Current Issues in Assessing and Improving Information Usability.” Extended Abstracts of CHI 2008. April 2008. Florence, Italy.

Beale, R., Courage, C., Hammontree, M., Jain, J., Rosenbaum S., Vaughan, M., Welsh, D. Panel on “Longitudianl Usability Data Collection: Art versus Science?” Presented at CHI 2008. April 2008. Florence, Italy.


2007



  • Rosenbaum, Stephanie and Judith Ramey. SIG on “Current Issues in Assessing and Improving Information Usability.” Extended Abstracts of CHI 2007. April 2008. San Jose, CA.

  • Rosenbaum, Stephanie. Panel on “Training up to Senior-Bridging the gulf between internships and senior positions.” Presented at UPA 2007. June 2007. Austin, TX.

  • Kantner, Laurie and Stephanie Rosenbaum. “Field Usability Testing: Method, Not Compromise.” Presented at IPCC 2007. October 2007. Seattle, WA.


2006



  • Rosenbaum, Stephanie and Judith Ramey. SIG on “Current Issues in Assessing and Improving Information Usability.” Extended Abstracts of CHI 2006. April 2006. Quebec, Canada.

  • Kindlund, E., Kaasgaard, K., Nieters, J., Rohn, J., Rohrer, C., Rosenbaum, S. Panel on “How Does Usability Research Improve 21st Century Product Design?” Presented at HFES 2006. October 2006. San Francisco, CA.


2005



  • Kantner, Laurie and Stephanie Rosenbaum. “How Field Research Improves Web Usability.” Presented at UPA Michigan/IUE 2005. March 2005. Ypsilanti, MI.

  • Rosenbaum, Stephanie and Judith Ramey. SIG on “Current Issues in Assessing and Improving Information Usability.” Extended Abstracts of CHI 2005. April 2005. Portland, OR.

  • Braun, K., Kaasgaard, K., Rosenbaum, S., Wichansky, A. Panel on “Corporate Re-Orgs: Poison or Catalyst to HCI.”  Presented at CHI 2005. April 2005. Portland, OR.

  • Dworman, G., Kantner, L., Rosenbaum, S. “Helping Users to Use Help: Results from Two International Conference Workshops.” Talk based on paper presented at IPCC 2005. July 2005. Limerick, Ireland.

    2004Chisnell, Dana and Stephanie Rosenbaum. SIG on “Current Issues in Assessing and Improving Information Usability.” Extended Abstracts of CHI 2004.April 2004, Vienna, Austria.

  • Kantner, Laurie and Stephanie Rosenbaum. “Helping Users to Use Help-Improving Interation with Help Systems.” Workshop presented at UPA 2004, June 2004, Minneapolis, MN.

  • Rosenbaum, Stephanie. “Helping Users to Use Help.” Workshop presented at IPCC 2004, September 2004, Minneapolis, MN.

  • Kantner, Laurie and Stephanie Rosenbaum. “Field Research and Laboratory Studies-Partners in Usability.” Presentation at Michigan State University Usability & Accessibility Conference 2004, October 2004, Lansing, MI.


2003



  • Rosenbaum, Stephanie. “Measuring Usability ROI to Justify Usability Investments.” Workshop presented at UPA 2003, June 2003, Phoenix, AZ.

  • Sova, Deborah, Laurie Kantner, and Stephanie Rosenbaum. “Alternative Methods for Field Usability Research.” In Proceedings of SIGDOC 2003, October 2003, San Francisco, CA.

  • Rosenbaum, Stephanie and Judith Ramey. “Current Issues in Assessing and Improving Information Usability.” In Extended Abstracts of CHI 2003, April 2003, Ft. Lauderdale, FL.

  • Anschuetz, Lori and Stephanie Rosenbaum. “Ethnographic Interviews Guide Design of Ford Vehicles Website.” In Proceedings of CHI 2003, April 2003, Ft. Lauderdale, FL.

  • Rosenbaum, Stephanie. “Stalking the User: How Anthropology Helps Design Usable Products and Websites.” Idea Market paper presented at Forum 2003, July 2003, Milan, Italy.

  • Rosenbaum, Stephanie. “Alternatives to Usability Testing for Successful Products and Websites.” Best Practices paper presented at Forum 2003, July 2003, Milan, Italy.

  • Kantner, Laurie and Stephanie Rosenbaum. “Usable Computers for the Elderly: Applying Coaching Experiences.” In Proceedings of IPCC 2003, September 2003, Orlando, FL.


2002



  • Rosenbaum, Stephanie. “ Stalking the User: How Anthropology Helps Design Successful Products.” Paper presented at the Ann Arbor IT Zone, March 2002, Ann Arbor, Michigan.

  • Rosenbaum, Stephanie (Organizer), Gilbert Cockton, Kara Coyne, Michael Muller, and Thyra Rauch. “Focus Groups in HCI: Wealth of Information or Waste of Resources?” Proceedings of CHI 2002, (2002), 702-703.

  • Wixon, Dennis R. (moderator), Judy Ramey (moderator), Karen Holtzblatt and Hugh Beyer, JoAnn Hackos, Stephanie Rosenbaum, Colleen Page, and Sari A. and Karri-Pekka Laakso. “Usability in Practice: Field Methods Evolution and Revolution.” Proceedings of CHI 2002, (2002): 880-884.

  • Rosenbaum, Stephanie (moderator), Chauncey E. Wilson (moderator), Timo Jokela,

  • Janice A. Rohn, Trixi B. Smith, and. Karel Vredenburg “ Usability in Practice: User Experience Lifecycle-Evolution and Revolution.” Proceedings of CHI 2002, (2002): 898-903.


2001



  • Rosenbaum, Stephanie. “Exploring Measurement and Evaluation Methods for Accessibility.” Position paper for UPA 2001 Workshop #6, Lake Las Vegas, NV, June 2001.

  • Rosenbaum, Stephanie and Judith Ramey. “Beyond the Usability Test: Advanced Usability Issues and Methods for HCI.” Proceedings for IHM-HCI 2001 Vol. II (2001): 205-206.

  • Rosenbaum, Stephanie and Judith Ramey. SIG on “Current Issues in Assessing and Improving Documentation Usability.” Extended Abstracts of CHI 2001 (2001): xxv.

  • Rosenbaum, Stephanie. “Why Usability is the Most Important Feature of Your Website.”

  • Paper presented at the monthly meeting of the Software Development Forum’s Marketing SIG, Palo Alto, CA, June, 2001.

  • Rosenbaum, Stephanie. “Strategic Usability: A Toolkit of Methods for Success.” Paper presented at the Online Research and Usability Conference, Institute for International Research, San Francisco, October, 2001.


2000



  • Rosenbaum, Stephanie. “Not Just a Hammer: When and How to Employ Multiple

    Methods in Usability Programs” Proceedings of UPA 2000 (2000): Section 19.

  • Rosenbaum, Stephanie. “Tec-Ed Organizational Overview: 30 Years of User Advocacy.”

    In the workshop, National and International Frameworks for Collaboration Between HCI Research and Practice, presented at CHI 2000, The Hague, The Netherlands, April 2000.

  • Rosenbaum, Stephanie, Janice Rohn, and Judee Humburg. “A Toolkit for Strategic Usability: Results from Workshops, Panels, and Surveys.” Proceedings of CHI 2000 (2000): 337-344.

  • Rosenbaum, Stephanie and Dana Chisnell. “What’s Different about Conducting Usability Studies in Different Countries?” PostHarvest of Forum 2000. (2000): 68-69.

  • Rosenbaum, Stephanie and Dana Chisnell. “Multinational Usability Research: What Methodologies Work Best and Why:” PostHarvest of Forum 2000. (2000): 70-72.


1999



  • Rosenbaum, Stephanie. “Alternative Methods for Usability Testing.” Paper presented at SD99, the annual conference of Software Development, San Francisco, May 1999.

  • Rosenbaum, Stephanie. “Human Factors and Marketing Partnerships: How Usability Research Contributes to Successful Products.” Paper presented at the monthly meeting of the Software Development Forum’s Marketing SIG, Palo Alto, CA, May 1999.

  • Rosenbaum, Stephanie, Janice Rohn, and Judee Humburg. “What Makes Strategic Usability Succeed or Fail? Lessons From the Field.” Panel organized for CHI 99,

    CHI 99 Extended Abstracts, (1999): 93-94.

  • Rosenbaum, Stephanie. “Usability Issues for Visual Communication.” Part of the Progression, “Usability Progression: Catching the Main Currents in Usability” in Proceedings of 46th Annual Conference of the Society for Technical Communication, (1999): 243.

  • Rosenbaum, Stephanie, Deborah Hinderer, and Philip Scarborough. “How Usability Engineering Can Improve Clinical Information Systems.” Proceedings of UPA ’99. (1999):135-140.

  • Rosenbaum, Stephanie. “Iterative Usability Methods: Why Testing Isn’t Enough.”

    Paper presented at monthly meeting of the Michigan Ohio CHI chapter, Ann Arbor, October 1999.

  • Rosenbaum, Stephanie. “How Usability Research Contributes to Successful

    Products and Training.” Paper presented at monthly meeting of the Professional Association for Computer Training (PACT), Minneapolis, October, 1999.

  • Hinderer, Deborah, Stephanie Rosenbaum, and Philip Scarborough. “Challenges in Conducting Usability Research with Physicians.” Proceedings of ErgoCon 99. (1999): 69-72.


1998



  • Rosenbaum, Stephanie and Philip Scarborough. “Comparison of Three Methods for the Usability Evaluation of Web Sites.” Proceedings of ErgoCon 98. (1998): 25-30

  • Rosenbaum, Stephanie and J.O Bugental. “Measuring the Success of Visual Communication in User Interfaces.” Technical Communication 45, no. 4 (1998): 517-528

  • Rosenbaum, Stephanie. “Heuristic Evaluation vs. Laboratory Testing: When Should You Use These Methods?” Part of the Progression “Usability Progression: Making Smart Choices in Usability Testing in Proceedings of 45th Annual Conference of the Society for Technical Communication, (1998): 372.

  • Rosenbaum, Stephanie, and Janice Redish. “Practitioners: What Research Should STC Fund to Help You at Work?” A panel discussion in Proceedings of 45th Annual Conference of the Society for Technical Communication. (1998): 257-258.

  • Rosenbaum, Stephanie and Amy Crownover. “Designing User Interfaces to Maximize User Acceptance of Clinical Information Systems.” A position paper for a workshop on “User Interfaces for Computer-Based Patient Records” at CHI ’98, 1998.

  • Rosenbaum, Stephanie, Judee Humburg, and Janice Rohn. Workshop on “Unpacking Strategic Usability: Corporate Strategy and Usability Research” CHI 98 Summary. (1998): 205.

  • Rosenbaum, Stephanie, Janice Anne Rohn, and Judee Humburg. “Unpacking Strategic Usability: Corporate Strategy and Usability Research.” Proceedings of 1998 conference of the Usability Professionals Association. (1998): 235-239

  • Rosenbaum, Stephanie. “Cost-Benefits of Usability: Increased Product Profitability Through Usability Engineering.” Paper presented at SD99, the annual conference of Software Development, San Francisco, May, 1999.


1997



  • Rosenbaum, Stephanie. “Usability and the Consultancy.” From the panel “Corporate Strategy and Usability Research: A New Partnership.” Proceedings of CHI 97, March 27, 1997, Atlanta, GA.

  • Rosenbaum, Stephanie and Janice Rohn. “Testing the Sizzle of the Steak: Usability Testing of Packaging. Proceedings of UPA ’97. (1997): 167-173.

  • Kantner, Laurie, Stephanie Rosenbaum, and Connie Leas. “The Best of Both Worlds:

    Combining Usability Testing and Documentation Projects.” Proceedings of IPCC 97. (1997): 355-363.

  • Rosenbaum, Stephanie and Lori Anschuetz. “Vendor Partners: The Collaborating Experts Model.” The Five-Year Horizon: Skills and Education for the Information Technologist RPI Symposium, September 27, 1997, Troy, NY.

  • Kantner, Laurie, and Stephanie Rosenbaum. “Usability Studies of WWW Sites: Heuristic Evaluations vs. Laboratory Testing.” Proceedings of SIGDOC ’97. (1997): 153-160

  • Leas, Connie, and Stephanie Rosenbaum. Testing the Usability of Telephone Conference Software: Evaluation of Data Collection Methodologies.” Proceedings of HCI International ’97 (1997): 56

  • Rosenbaum, Stephanie and Lori Anschuetz. “Advanced Usability Topics.” A progression from the Proceedings of the 44th Annual Conference of the Society For Technical Communication (1997): 280-283


1996



  • Humburg, Judee, Stephanie Rosenbaum, and Judith Ramey. “Corporate Strategy and Usability Research: A New Partnership.” Workshop presented at CHI 96, Vancouver, BC April, 1996.

  • Rosenbaum, Stephanie. “What Research Should STC Sponsor?” Proceedings of 43rd Annual Conference of the Society for Technical Communication. (1996): 217.

  • Wilson, Chauncey E. and Stephanie Rosenbaum. “Advanced Issues in Usability: A Progression.” Proceedings of 43rd Annual Conference of the Society for Technical Communication. (1996): 290.

  • Rosenbaum, Stephanie and Lori Anschuetz. “Whole Product Usability: Integrating Documentation and Rest-of-Product Usability Testing,” Proceedings of ErgoCon 96. (1996): 17-21.


1995



  • Rosenbaum, Stephanie. “Achieving Usable Documentation.” ToRCHI ’95. Toronto, ON. February 1995.

  • Rosenbaum, Stephanie and Laurie Kantner. “Alternative Methods for Usability Testing.” ErgoCon 95. Palo Alto, CA. May 1995.

  • Rosenbaum, Stephanie, Judy Ramey, and Judee Humburg. “Tools and Trade-Offs: Making Wise Choices for User-Centered Design.” CHI ’95. Denver, CO. May 1995.

  • Rosenbaum, Stephanie. “Heuristic Evaluations: Uses and Misuses” UPA ’95. Portland, ME. July 1995.


1994



  • Rosenbaum, Stephanie and Judy Ramey. “Current Issues in Assessing and Improving Documentation Usability.” CHI ’94. 1994.

  • Rosenbaum, Stephanie, Judy Ramey, and Judee Humburg and Anne Seeley. “Methods for Early Usability Design.” CHI ’94. 1994.

  • Rosenbaum, Stephanie and Lori Anschuetz. “Field Studies: Taking Usability on the Road.” UPA ’94. San Jose, CA. July 1994.

  • Rosenbaum, Stephanie and Lori Anschuetz. “Whole-Product Usability: Integrating Documentation and Rest-of-Product Usability Testing.” IPCC 94.


1993



  • Rosenbaum, Stephanie. “Alternative Methods for Usability Testing of Online Information.” IBM Toronto ’93. Toronto, Canada. January 1993.

  • Rosenbaum, Stephanie. “Usability Testing Workshop.” University of Wisconsin Course on “Usability Testing: The Quality Tool for Customer Satisfaction.” Madison, Wisconsin. January 1993.

  • Rosenbaum, Stephanie. “Current Issues in Assessing and Improving Documentation Usability.” InterCHI ’93 SIG. Amsterdam, The Netherlands. April 1993.

  • Rosenbaum, Stephanie. “Alternative Methods for Software Usability Testing.” S.T.A.R. ‘93. Santa Clara, California. May 1993.

  • Rosenbaum, Stephanie. “Documentation Usability Testing.” Federal Express Seminar. Memphis, Tennessee. May 1993.

  • Rosenbaum, Stephanie, Judy Ramey, Judee Humburg, and Anne Seeley. “Methods of Early Usability Design.” Human Factors and Ergonomics Society. Seattle, Washington. October 1993.


1992



  • Rosenbaum, Stephanie, Judy Ramey, Judee Humburg, and Anne Seeley. “Early Design Methodology for Usable Products and Documentation.” SIGCHI ‘92 Tutorial, Association for Computing Machinery Annual Conference on Human Factors in Computing Systems. Monterey, California. May 1992.

  • Rosenbaum, Stephanie. “Collecting Usability Data: Alternatives to Testing.” Society for Technical Communication, Silicon Valley Chapter meeting presentation. Sunnyvale, California. February 1992.

  • Rosenbaum, Stephanie. “Alternative Methods for Software Usability Testing: Qualitative and Quantitative Studies.” Presentation to the Special Interest Group in Software Testing, British Computer Society. London, England. September 1992.

  • Rosenbaum, Stephanie and Judy Ramey. “Selecting Appropriate Subjects for Documentation Usability Testing.” University of Washington Course on “Usability Testing of the Documentation and User Interface of Computer Systems. Seattle, Washington. March 1992.

  • Rosenbaum, Stephanie. “Collecting Usability Data: Alternatives to Testing.”  IPCC ‘92. Santa Fe, New Mexico. September 1992.


1991



  • Rosenbaum, Stephanie. “Improving the Usability of Documentation and Software Interfaces.” Preconference Workshop at the 9th Annual Association for Computing Machinery SIGDOC ‘91 Conference. Chicago, Illinois. October 1991.

  • Rosenbaum, Stephanie. “Communication as Product: Online Courseware.” Proceedings of the 1991 IEEE International Professional Communication Conference. Orlando, Florida. October 1991.

  • Rosenbaum, Stephanie. “Testing Software for Usability.” Eighth International Conference on Testing Computer Software. Washington, D.C. June 1991.

  • Rosenbaum, Stephanie and Judy Ramey. “Current Issues in Assessing and Improving Documentation Usability.” SIGCHI ’91, Association for Computing Machinery Annual Conference on Human Factors in Computing Systems. New Orleans, Louisiana. April 1991.

  • Rosenbaum, Stephanie. “Improving the Usability of Software Interfaces.” Ann Arbor Chapter Association for Computing Machinery. Ann Arbor, Michigan. September 1991.

  • Rosenbaum, Stephanie. “Writing for the Computer World: A Conversation with Stephanie Rosenbaum.” Issues in Writing. 3.2. 1991.

  • Rosenbaum, Stephanie. “Testing for Usability.” Course at the Engineering Conferences at the University of Michigan. Ann Arbor, Michigan. July 1991.


1990



  • Rosenbaum, Stephanie, and John P. (Jack) Barr. “Documentation and Training Productivity Benchmarks.” Technical Communication. Received the Society for Technical Communication’s “Outstanding Journal Article Award” best article for 1990. 37(4). November 1990. pp. 399-408.

  • Rosenbaum, Stephanie, and Judith Ramey. “Creating Usability Standards for Software Testing through Domain Analysis,” Seventh International Conference on Testing Computer Software. San Francisco, California. June 1990.

  • Rosenbaum, Stephanie and Mary Jane Northrop. “Improving the Usability of Documentation and Software Interfaces.” 1990 Association for Computing Machinery Eighth Annual International Conference on Systems Documentation. Little Rock, Arkansas. October 1990.

  • Rosenbaum, Stephanie and Judith Ramey. “Approaches to Evaluating Documentation Usability.” CHI ‘90 Special Interest Group Meeting. Seattle, Washington. April 1990.

  • Rosenbaum, Stephanie. “User Interface Design: Imperative for Information Transfer to End Users.” EPRI ‘90 Conference, Optical Discs: Information Technology for the Power Industry. Washington, D.C. October 1990.


1989



  • Rosenbaum, Stephanie. “The Role of Human Factors and Usability Testing in the Software Testing Process.” Speaker at the Sixth International Conference on Testing Computer Software. Arlington, Virginia. May 1989.

  • Rosenbaum, Stephanie. “Usability Evaluation versus Usability Testing: When and Why?” IEEE Transactions on Professional Communication. 32(4). December 1989. pp. 210‑216.

  • Rosenbaum, Stephanie. “User Support for CD-ROM: User-Interface Design, Documentation, and Packaging.” CD-ROM Developers Seminar. San Jose, California. May 1989.

  • Rosenbaum, Stephanie. “Managing the Development of Interactive Hypermedia Applications.” Association for Computing Machinery SIGDOC ‘89. Pittsburgh, Pennsylvania. November 1989.

  • Rosenbaum, Stephanie. “Selecting Appropriate Subjects for Documentation Usability Testing.” Proceedings of the 3rd International Conference on Human-Computer Interaction (HCI ‘89). Boston, Massachusetts. September 1989.


1988



  • Rosenbaum, Stephanie and R. Dennis Walters. “Design Requirements for Reference Documentation Usability Testing,” Proceedings of the 1988 IEEE International Professional Communication Conference. Seattle, Washington. October 1988.

  • Rosenbaum, Stephanie. “How to Analyze Your Findings and Recommend Improvements to the User Interface and Documentation.” Guest speaker at the College of Engineering, University of Washington’s course on “Usability Testing of the Documentation and User Interface of Computer Systems.” Santa Clara, California. August 1988.

  • Rosenbaum, Stephanie. “Subject Selection.” Guest speaker at the University of Washington course on “Usability Testing of the Documentation and User Interface of Computer Systems.” Seattle, Washington. March 1988.

  • Rosenbaum, Stephanie. “Subject Selection for Software Documentation Usability Testing.” The 5th International Conference on Testing Computer Software. Washington, D.C. June 1988.

  • Rosenbaum, Stephanie. “Practical Aspects of Documentation Usability Testing.” The 36th Annual Technical Writer’s Institute. Troy, New York. June 1988.

  • Rosenbaum, Stephanie. “Usability Testing and User-Interface Design for CD-ROM Products.” The Third International Conference on CD-ROM. Seattle, Washington. March 1988.


1987



  • Rosenbaum, Stephanie. “User-Interface Design for Optical Publishing Products.” Optical Publishing & Storage ‘87 Conference. New York, New York. November 1987.

  • Rosenbaum, Stephanie and Richard Gruen. “Effective Documentation and Marketing Support for CD-ROM Products,” Proceedings of the International Meeting for Optical Publishing and Storage, Optica ‘87 Conference. Amsterdam, The Netherlands. April 1987.

  • Rosenbaum, Stephanie. “Selecting the Appropriate Subjects: Subject Selection for Documentation Usability Testing.” Proceedings of the 1987 IEEE International Professional Communication Conference. Winnipeg, Canada. October 1987.

  • Rosenbaum, Stephanie. “Managing the User-Interface Design Process.” The 35th Annual Technical Writer’s Institute. Troy, New York. June 1987.