Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess
User Experience and Experience Design !
Guan, Shengdong and Wang, Lixia (2005): Analysis of restrictive factors of e-commerce implemented in traditional retail trade in China. In: Li, Qi and Liang, Ting-Peng (eds.) Proceedings of the 7th International Conference on Electronic Commerce - ICEC 2005 August 15-17, 2005, Xian, China. pp. 818-820. http://doi.acm.org/10.1145/1089551.1089708