Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess
User Experience and Experience Design !
Jr, Peter H. Kahn,, Friedman, Batya, Perez-Granados, Deanne R. and Freier, Nathan G. (2004): Robotic pets in the lives of preschool children. In: CHI 04 Extended Abstracts on Human Factors in Computing Systems April 24-29, 2004, Vienna, Austria. pp. 1449-1452. http://dl.acm.org/citation.cfm?doid=985921.986087