Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess
User Experience and Experience Design !
Edwards, W. Keith, Mynatt, Elizabeth D., Petersen, Karin, Spreitzer, Mike J., Terry, Douglas B. and Theimer, Marvin M. (1997): Designing and Implementing Asynchronous Collaborative Applications with Bayou. In: Robertson, George G. and Schmandt, Chris (eds.) Proceedings of the 10th annual ACM symposium on User interface software and technology October 14 - 17, 1997, Banff, Alberta, Canada. pp. 119-128. http://www.acm.org/pubs/articles/proceedings/uist/263407/p119-edwards/p119-edwards.pdf