Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess
User Experience and Experience Design !
Kumaraguru, Ponnurangam, Cranshaw, Justin, Acquisti, Alessandro, Cranor, Lorrie, Hong, Jason, Blair, Mary Ann and Pham, Theodore (2009): School of phish: a real-word evaluation of anti-phishing training. In: Proceedings of the 2009 Symposium on Usable Privacy and Security 2009. p. 3. http://doi.acm.org/10.1145/1572532.1572536