Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess
User Experience and Experience Design !
Hepworth, Mark (2004): A framework for understanding user requirements for an information service: Defining the needs of informal carers. In JASIST - Journal of the American Society for Information Science and Technology, 55 (8) pp. 695-708. Available online