Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess
User Experience and Experience Design !
Kanzow, Sebastian, Djouani, Karim and Amirat, Yacine (2004): Flow-Oriented Deployment of a Multi-Agent Population for Dynamic Workflow Enactment: A Different View on How to Use Agents for Workflow Management. In: ICEIS 2004 2004. pp. 510-514.