Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess
User Experience and Experience Design !
Chiu, Dickson K. W., Leung, Ho-fung and Lam, Ka-man (2005): Making personalized recommendations to customers in a service-oriented economy: a quantitative model based on reputation and risk attitude. In: Li, Qi and Liang, Ting-Peng (eds.) Proceedings of the 7th International Conference on Electronic Commerce - ICEC 2005 August 15-17, 2005, Xian, China. pp. 210-216. http://doi.acm.org/10.1145/1089551.1089592