Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess
User Experience and Experience Design !
Wilson, Francis A. and Wilson, John N. (1994): The Role of Computer Systems in Organizational Decision Making. In The Information Society, 10 (3) . http://www.indiana.edu/~tisj/readers/abstracts/10/10-3%20Wilson.html