Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess
User Experience and Experience Design !
Kelder, Jo-Anne and Lueg, Christopher (2011): Information grounds and micro information seeking: unpacking the complexities of community education and recruitment in breast screening service delivery. In: Proceedings of the 2011 iConference 2011. pp. 356-362. http://dx.doi.org/10.1145/1940761.1940810
Kelder, Jo-Anne and Turner, Paul (2008): An Information Ecology Structured by a Nexus between Accreditation and Practice: Boundary Objects, Brokers and Translation across the Boundaries of Standards Compliance and Practice-Oriented Work. In: HICSS 2008 - 41st Hawaii International International Conference on Systems Science 7-10 January, 2008, Waikoloa, Big Island, HI, USA. p. 363. http://doi.ieeecomputersociety.org/10.1109/HICSS.2008.59