Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess
User Experience and Experience Design !
Kelder, Jo-Anne and Lueg, Christopher (2011): Information grounds and micro information seeking: unpacking the complexities of community education and recruitment in breast screening service delivery. In: Proceedings of the 2011 iConference 2011. pp. 356-362. Available online
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