Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess
User Experience and Experience Design !
Kar, Els van de, Muniafu, Sam M. and Wang, Yan (2006): Mobile services used in unstable environments: design requirements based on three case studies. In: Fox, Mark S. and Spencer, Bruce (eds.) Proceedings of the 8th International Conference on Electronic Commerce - ICEC 2006 2006, Fredericton, New Brunswick, Canada. pp. 302-308. http://doi.acm.org/10.1145/1151454.1151505