Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess
User Experience and Experience Design !
Odom, William, Banks, Richard and Kirk, Dave (2010): Reciprocity, deep storage, and letting go: opportunities for designing interactions with inherited digital materials. In Interactions, 17 (5) pp. 31-34. http://dx.doi.org/10.1145/1836216.1836224
Cockton, Gilbert, Kirk, Dave, Sellen, Abigail and Banks, Richard (2009): Evolving and augmenting worth mapping for family archives. In: Proceedings of the HCI09 Conference on People and Computers XXIII 2009. pp. 329-338. http://doi.acm.org/10.1145/1671011.1671053